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Refund Policy

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At Pulse Wellness, we are committed to delivering high-quality, safe, and rigorously tested nutritional supplements. Since our products fall under the category of healthcare and nutraceutical supplements, refunds are permitted only under specific conditions mentioned below.

By purchasing from Pulse Wellness (via our website or authorized platforms), you agree to this Refund Policy.

1) Eligibility for Refund (Refund Allowed Only If)

Refund requests will be accepted only in the following cases:

A. Damaged Product Received

If the product is received in a damaged condition, such as:

  • Bottle/jar broken or leaking

  • Seal tampered or open

  • Outer packaging severely damaged affecting product safety

B. Wrong Product Delivered

If you receive a product that is different from what you ordered (wrong item or variant).

C. Missing Item / Incomplete Order

If any item is missing from your shipment (example: you ordered 2 units but received 1 unit).

D. Expired Product Delivered

If the product delivered is expired or near-expiry (as per applicable standards).

E. Order Not Delivered

If the shipment is not delivered but marked as delivered by the courier, after verification.

2) Refund Not Allowed (Non-Refundable Conditions)

Due to safety, hygiene, and regulatory reasons, refunds will not be provided in the following cases:

  • Product is opened, used, or partially consumed

  • Product seal is broken after delivery

  • Customer does not like the taste, smell, or personal preference

  • No results / slow results (nutritional supplements vary from person to person)

  • Change of mind after purchase

  • Incorrect address provided by customer

  • Delivery delay due to courier partner, weather, strikes, or force majeure

  • Orders placed under promotions / discounts / free gifts may have special conditions

3) Refund Request Timeline

To be eligible, the customer must raise a refund request within:

Within 48 hours of delivery (recommended for best resolution)

Requests raised after this period may not be accepted.

4) Mandatory Proof Required

For approval, customers must share:

  • Unboxing video (highly recommended)

  • Clear images of:

    • Outer box

    • Damaged product (if applicable)

    • Batch number / MRP label

  • Invoice / order number

Without proof, Pulse Wellness may be unable to approve the refund claim.

5) Refund Process & Approval

  1. Customer raises a request via email/WhatsApp/support

  2. Our team verifies the claim

  3. If approved, we may:

    • Arrange pickup (where available), OR

    • Ask the customer to return the product (if applicable)

Note: Pulse Wellness reserves the right to approve or reject a refund request after quality verification.

6) Refund Mode & Time

If approved, refund will be processed via the original payment method such as:

  • UPI / Credit Card / Debit Card / Net Banking / Wallet

Refund processing time:
7–10 business days after approval (may vary depending on bank/payment gateway).

7) Replacement Policy

In many cases, Pulse Wellness may offer a replacement instead of a refund, especially for:

  • Damaged product

  • Wrong product delivered

  • Missing item claims

Replacement dispatch will be initiated after confirmation.

8) Contact for Refund Support

For any refund-related queries, contact:

Pulse Wellness – Customer Support
Email: customercare@powershaadi.com or customercare@fertillmed.com
WhatsApp/Phone: 9043453037
Support Hours: [Mon–Sat | 10 AM – 6 PM]

9) Policy Updates

Pulse Wellness reserves the right to update this Refund Policy at any time without prior notice. The latest version published on the website shall be applicable.

 Refund, Return & Replacement Policy 
India
 Refund, Return & Replacement Policy 
International 

Pulse Wellness products are nutritional/healthcare supplements and are vigorously tested and packed under strict quality standards. Due to international shipping regulations, customs handling, hygiene, and safety concerns, our International Orders (Outside India) are governed by the following policy.

By placing an international order, you agree to this policy.

1) International Orders are Final (No Return by Default)

For all shipments delivered outside India, we follow a strict “No Return / No Exchange” policy once the order is dispatched.

This is because:

  • Supplements are consumable healthcare products

  • Cross-border returns are not safe, hygienic, or feasible

  • Customs and shipping rules vary by country

2) Refund/Replacement Allowed Only in Valid Cases

We will consider a refund or replacement only if one of the following happens:

A) Wrong Product Shipped

If we send a product different from what you ordered.

B) Damaged Product on Arrival

If the product is damaged during transit, such as:

  • Broken bottle/jar

  • Leakage

  • Seal tampering

  • Product crushed due to handling

C) Missing Items in the Package

If items are missing from your shipment (example: ordered 2 units, received 1).

D) Package Lost in Transit

If the courier confirms the package is lost and delivery cannot be completed.

3) Not Eligible for Refund (International)

Refunds will NOT be issued for:

  • Opened/used products or broken seal after delivery

  • Taste, smell, or personal preference issues

  • No results / delayed results (results vary person-to-person)

  • Customer entered incorrect address / contact details

  • Order refused by customer at delivery

  • Import restrictions in the destination country

  • Customs delays, holds, or seizures

  • Any customs duty / import tax / VAT / brokerage charges

  • Delivery delay due to weather, strike, international disruptions, or force majeure

Important: If a customer refuses delivery or fails to clear customs, the order is not refundable.

4) Customs Duties & Import Taxes (Customer Responsibility)

International customers may need to pay:

  • Customs duty

  • Import taxes / VAT

  • Local handling/brokerage charges

These charges are not controlled by Pulse Wellness and are fully payable by the customer.

Pulse Wellness is not responsible for:

  • Customs duty amounts

  • Delays due to customs

  • Rejection/hold by authorities

5) Claim Timeline (Outside India)

To report any issue, you must contact us:

✅ Within 72 hours (3 days) of delivery

Claims raised after this time may not be accepted.

6) Proof Required for International Claims

To process any claim, customers must share:

  • Unboxing video (mandatory for international orders)

  • Clear photos of:

    • Outer package

    • Product condition

    • Batch/expiry label

    • Shipping label

  • Order ID / Invoice copy

Without proof, we may not be able to approve the request.

7) Resolution Options (International)

If your claim is verified and approved, Pulse Wellness may provide:

  • Replacement product shipment, OR

  • Partial refund, OR

  • Full refund (in rare verified cases)

The final resolution will be decided after internal verification.

8) Refund Processing Time (International Payments)

If approved, refunds will be processed to the original payment method.

Refund timeline: 7–14 business days (may vary depending on bank/payment gateway and international processing).

9) Non-Returnable Products

All Pulse Wellness international shipments are considered non-returnable, including:

  • Nutritional powders

  • Capsules/tablets

  • Sachets

  • Combo packs

  • Trial packs

10) Contact Us (International Support)

For support regarding international orders:

Pulse Wellness Support Team
Email: customercare@powershaadi.com, customercare@fertillmed.com
WhatsApp/Phone: 9043453037
Support Hours: [Mon–Sat | 10 AM – 6 PM IST]

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