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Privacy Policy

Privacy Policy

India

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Effective Date: [01/JAN/2026]
Pulse Wellness (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, purchase our products, or contact us.

By accessing or using our services, you agree to this Privacy Policy.

1) Information We Collect

We may collect the following information:

A) Personal Information

  • Name

  • Mobile number

  • Email address

  • Shipping and billing address

  • Order details and invoice information

B) Payment Information

We do not store your card details. Payments are processed securely through payment gateway partners. We may receive transaction confirmation details such as payment status and transaction reference ID.

C) Technical Information

  • IP address

  • Browser type and device information

  • Website usage data (pages visited, time spent, clicks)

  • Cookies and similar tracking technologies

D) Customer Support Information

If you contact us, we may keep records of your messages, emails, and call/WhatsApp conversations for quality and service purposes.

2) How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Confirm payments and provide invoices

  • Provide customer support and resolve issues

  • Send important order updates (shipping, delivery, cancellation)

  • Improve website experience and product services

  • Share offers/updates (only if permitted by applicable law)

  • Prevent fraud, misuse, or unauthorized transactions

  • Comply with legal and regulatory requirements

3) Cookies & Tracking

We may use cookies to:

  • Remember preferences

  • Improve performance and user experience

  • Analyze traffic and website performance

  • Run advertising/remarketing (if applicable)

You can disable cookies in your browser settings, but some website features may not function correctly.

4) Sharing of Information

We do not sell your personal information. We may share limited details only with trusted partners such as:

  • Delivery and courier companies (for shipping)

  • Payment gateways (for payment processing)

  • Technology/service providers (website hosting, analytics)

  • Legal authorities (only if required under law)

All partners are expected to protect your data.

5) Data Security

We take reasonable measures to protect your data through:

  • Secure systems and restricted access

  • Encryption and security controls where applicable

  • Trusted payment gateways for secure transactions

However, no method of data transmission is 100% secure. We encourage users to keep passwords and OTPs confidential.

6) Data Retention

We retain your personal information only for:

  • Order processing and support

  • Warranty/complaint handling

  • Legal compliance and accounting records

After that, data may be securely deleted or anonymized.

7) Your Rights (India)

You may request:

  • Access to your personal data

  • Correction of incorrect data

  • Deletion of your data (where legally possible)

To request changes, contact us using the details below.

8) Children’s Privacy

Pulse Wellness products and services are not intended for individuals under 18 years. We do not knowingly collect information from minors.

9) Third-Party Links

Our website may contain links to external websites. Pulse Wellness is not responsible for the privacy practices of third parties.

10) Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

 

Privacy Policy

International

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Effective Date: [01/JAN/2026]

This Privacy Policy applies to users accessing Pulse Wellness services from outside India. Pulse Wellness is committed to protecting personal information collected from international users in accordance with applicable privacy principles.

By using our website or placing an international order, you consent to this Privacy Policy.

1) Information We Collect

For international customers, we may collect:

  • Full name

  • Email address and phone number

  • Delivery address and country details

  • Order history and product preferences

  • Payment confirmation details (via secure payment partners)

  • IP address, device type, and cookie information

2) Why We Collect Your Information

We use your information to:

  • Confirm and fulfill international orders

  • Arrange shipping, tracking, and delivery

  • Coordinate with courier and logistics partners

  • Provide customer support and issue resolution

  • Improve services and website performance

  • Prevent fraud and unauthorized transactions

  • Meet legal, tax, and export documentation requirements

3) International Data Transfers

If you place an order from outside India, you understand that:

  • Your information may be processed and stored in India

  • Our systems, service providers, and customer support may operate from India or other countries

We take reasonable steps to ensure data protection during transfer and processing.

4) Sharing of Information

We may share your information only with necessary partners, including:

  • International shipping and courier services

  • Customs, logistics providers, and clearance agents (as required)

  • Payment gateways and banks (for secure transactions)

  • IT service providers and analytics partners

  • Legal authorities if required by law

We do not sell personal data to third parties.

5) Cookies & Analytics

We use cookies and analytics tools to:

  • Understand user behavior

  • Improve performance

  • Deliver better user experience

  • Run advertising campaigns (if applicable)

You can manage cookie settings through your browser.

6) Data Security

We use commercially reasonable safeguards to protect your information. However, international transmissions may involve additional risks. Users are advised to:

  • Avoid sharing OTPs/passwords

  • Use secure networks when making payments

7) Data Retention

We retain international customer data only for:

  • Order fulfillment and support

  • Tax/export compliance and documentation

  • Fraud prevention and dispute handling

Data may be deleted or anonymized after the required retention period.

8) Marketing Communications

We may send promotional emails/messages only when:

  • You have opted in, OR

  • It is permitted under applicable law

You can opt-out anytime by contacting us or using “unsubscribe” (if available).

9) Your Rights (International Users)

Depending on your country’s laws, you may request:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion or restriction (where applicable)

Contact us to request changes.

10) Policy Updates

Pulse Wellness may update this Privacy Policy periodically. The updated version will be published with a revised effective date.

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For support regarding international orders:

Pulse Wellness Support Team
Email: customercare@powershaadi.com, customercare@fertillmed.com
WhatsApp/Phone: 9043453037
Support Hours: [Mon–Sat | 10 AM – 6 PM IST]

 

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